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  • Official comment
    Bruce

    Hello Kamui,

    Thank you for reaching out. I'll be happy to help you with this one.

    I apologize but the information you're requesting for is proprietary. Please describe your buds' problem in a more detailed manner. Then, we shall troubleshoot. If we find that the troubleshooting steps were not helpful, I recommend against taking the buds apart to try and fix it as this will void your buds' warranty.

    Moreover, we can file a warranty claim together in an attempt to provide a warranty replacement.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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