my jaybird x4 wont connect to my phone



  • Official comment

    Hello Ben,

    Thank you for reaching out and posting here in the Support Community.

    Kindly uninstall the Jaybird App first. You can re-install it shortly after.

    Then, reset the buds as listed:

    1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 4 sec until you see alternating red/green LED.
    2. While the LED is flashing red / green double press the Power Button.
    3. The LED will turn orange and your buds will turn off.

    You can re-pair the buds by following the instructions here:

    Your X4 will automatically connect to the Jaybird App once connected via Bluetooth.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • Ben Yedder Cena

    i tried this and it still doesnt work. and now the earphones wont even connect to my laptop now because it just keeps beeping ffs.

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  • Bruce

    Hi Ben,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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