Jaybird run left ear bud dropping connection and music fading in and out

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terry song

• March 06, 2020 19:47

Jaybird Run left ear bud only will lose music and then it will come back again. It sounds like its losing connection and the music will fade in and out continuously. I went through all the online procedures soft reset, hard reset, reconnecting bluetooth to the phone etc. but facing same issues. I live in New Zealand and I need extra help.

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• Official comment

  

  Bruce

  • March 09, 2020 19:04

  Hi Terry,
  
  Thank you for reaching out and for posting here in the Support Community.
  
  Kindly isolate the issue by testing using a different device or a device with a different OS. 
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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