Jaybird Vista will not connect, factory reset does not work

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3 comments

  • Official comment
    Logi_Bruce

    Hi Ola,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Mike Patrick

    I am in the same boat. I bought a replacement earbud as I lost one and cannot factory reset. Or have them properly factory reset. Please help

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  • Logi_Bruce

    Hello Mike,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please check if you're resetting the buds properly. Here are the steps:

    Before starting this process please “FORGET” or “REMOVE” your Jaybird Vista device from the Bluetooth menu on all your connected audio devices.

    1. Place both earbuds into the charging case and close the lid.

    2. Open the charging case. Press and hold the case button until the case LED starts blinking white.

    3. While the charge case LED is blinking white, press the case button twice.

    4. The LED will blink pink and you can now close the case.

    5. When you open the case, your earbuds are reset and ready to pair. Go to the Bluetooth menu on your audio device and select ‘Jaybird Vista’ to pair again.

    6. Remember to reselect your favorite preset from the Jaybird App.

    If one or both of your Jaybird Vista earbuds become completely unresponsive, please try the following hard reset.

    Let me know if you encounter any issues resetting the buds. Please describe it in as much detail as you can.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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