Charging Case Issues



  • Official comment
    Bruce B.

    Hi Philip,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

  • Néstor Valdez

    Hi my name is Nestor Valdez.
    I have exactly the same problem, I have even bought my buds in December 2018. Can you help me or give me advice about how to solve this troubleshoot?
    Thanks in advance.


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