Charging Case Issues

Philip Drew

• February 28, 2020 02:45

I purchased the Jaybird Runs in December 2018. Have not had issues until only recentlly.

I think the charging case may have died. It is not responsive when I plug it in nor do the earbuds charge while inside. No lights - Nothing.

I have read some similar posts and this seems to be a common problem. I continue to use the USB cable which came with the device.

Can I please have a response to my problem? I have emailed and attempted to contact Jaybird via email and on Facebook, but I have unfortunately not received a response. I would prefer to not have to approach my state Consumer Affairs department on this issue.

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• Official comment

  

  Bruce B.

  • February 28, 2020 23:16

  Hi Philip,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion
• 

  Néstor Valdez

  • April 25, 2020 15:36

  Hi my name is Nestor Valdez.
  I have exactly the same problem, I have even bought my buds in December 2018. Can you help me or give me advice about how to solve this troubleshoot?
  Thanks in advance.
  Néstor

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