Voice messages

Comments

1 comment

  • Official comment
    Bruce

    Hello Peter,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please advise if this only happens with Snapchat or if you're able to replicate the issue with a different app. You can also try and reset the buds as listed below:

    1. Turn off your right earbud by pressing the right multifunction button for 3 seconds.
    2. With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
    3. Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

    Please remember that when you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device and reselect your favorite preset from the Jaybird app.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

    Comment actions Permalink

Please sign in to leave a comment.