Rubber Peeling Off of Buttons (No Response from JayBird Support)

Comments

5 comments

  • Official comment
    Logi_Bruce

    Hi Evan,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Alessandro Sarti

    Mi è accaduta la stessa cosa

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  • Logi_Bruce

    Hi Contesarts,

    Thank you for joining the Jaybird community. Currently, we can reply in English only. If you would like to chat with a team member in Italian, please use the Contact Us form on the Support page. I will try and assist you here as much as I can.

    Using Google Translate, I understand that you have the same problem. I also sent an email to you.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • John McAvoy

    I also have the same issue. The rubber over the buttons on my Tarah Pro started to bubble and separate after about two months of light use after purchasing. The peeling made it difficult to press the buttons, especially the middle power button, but now after 8 months, the middle button presses do not register and I can't turn it on anymore.

    This button issue was the only problem I experienced with my headphones and I would like help from customer support to resolve this issue

     

    Thank you for your time

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  • Logi_Bruce

    Hi John,

    Thank you for updating this post.

    I also sent you an email with regard to this concern. Through the said ticket, we can get more information as well.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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