Vista use with PC - no microphone

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4 comments

  • Official comment
    Logi_Bruce

    Hello Thomas9843,

    Thank you for reaching out and for posting here in the Support Community.

    Please clarify what you mean when you said your Vista's microphone cannot be used---do you not show an option to do this under Device/Sound Settings or do you get an error when attempting to do this?

    It's good that we can connect to an IPhone 8. This indicates that the issue is isolated. 

    We can try the following:

    -Do a Factory Reset with the buds. You can find the reset instructions here:

    https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-vista/faq/troubleshooting/how-do-i-reset-my-earbuds.html

    -Test the connection with a different PC (if available) or a PC with a different OS. You can also test calls using a different service or program other than Skype.

    -You can also contact your PC (manufacturer's) support if the aforementioned troubleshooting does not help.

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Thomas9843

    Thanks Bruce.

    The mic doesn't show up as an option.

     

    Reset didn't help - I'll try it on another PC - good for problem isolation but falls short of what I needed...

     

    thanks,

    tjk

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  • Logi_Bruce

    Hi Thomas,

    I appreciate the clarification and the update.

    Looking forward for the results when you try it on a different PC. 

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Thomas9843

    I was finally able to test the Vistas on another PC, also Windows 10.

    They work on this one so I'll pursue drivers etc. on  my work PC.

     

    thanks,

    tjk

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