I bought the Jaybird Tarah Pro on January 03, 2019. The buds never worked properly, but there is no after service in Korea and it is impossible to get a response from the Jaybird support contact. I tried but never heard back. Finally the earbuds completely stopped working at the end of August and my wife, who is Korean, managed to find a phone number to contact Jaybird. We were told we had to send the headphones to some place in Korea and they would check them; they checked and said they were defective. We were sent a new pair, in a totally different color, which was hardly acceptable, but I am an active mountain runner and I need the music, so I took them.
The replacement buds completely stopped working three days ago. My wife called the same number and they said that it has been over one year, so too bad. Realistically, it has not been over one year because I was sold a faulty pair in the beginning and the replacement was a new item, so the warranty should absolutely not be on the first pair as we are totally working on a different pair now.
I paid $200 for less than a year of use, most of which was dealing with semi-functioning buds. Both pairs of Tarah Pro were treated very carefully, never submerged (although this should be possible), only used for running and the gym, never dropped, abused, etc. There is no excuse that your most expensive wired earphones should be expected to last less than one year. I have $50 Sony sport buds that have lasted for over five years and have no issues (they aren't even waterproof in any notable way). I realize that you make disposable products, as they are batter powered and the batteries will eventually fail, and I doubt that you replace batteries; however, I expect that I should at least get a couple years of careful use out of the Tarah Pro before I need to replace them.
It is shockingly poor service that Jaybird, and your parent company, do not have true after service in Korea even though you have a Korean language site. You make it nearly impossible to contact you and when we do contact, we do not get a reply.
I bought your earphones because I trusted that they would be reliable as you claim they are built for trail/ultrarunning/endurance sport. The experience I have had has demonstrated that they are not up to the task. We will be filing a grievance with the Korean Consumer Bureau as there are some issues about your site that border on the illegal here, e.g., providing no contact phone number for support. As a paying customer, and one that recommended your products to other runners before realizing that I was working with poor quality control earphones, I would expect that Jaybird either provide a replacement pair or a full refund for the product.
There is a reason that the EU requires 2 year warranties, it's because the products that large companies like Jaybird are often not good quality and the consumer loses their hard earned money on products they expect to work.
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