X4 not charging again- previously exchanged



  • Official comment

    Hello Joseph,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please advise if you followed these recommendations:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Joseph Buentello

    Yes I did try all the recommendations you listed but the headphones still dont keep a charge.

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  • Joseph Buentello

    As soon as I take the headphones off the charger the battery dies so am unable to turn them on when not plugged into the charger.

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