Jaybird x4headphones keep turning off on its own


1 comment

  • Official comment

    Hi Mandjou,

    Thank you for reaching out. I'll be happy to help you with this one.

    To power up the buds, you need to press the power button for a few seconds and a few more seconds to turn them off. One reason why the buds might be turning off is because the battery might be depleted.

    Please follow these recommendations:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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