I’ve had a support claim active for over a month.
I’ve had limited contact with a Jaybird rep via email and an unsatisfactory resolution was imposed. Last I heard (over a week ago), a warranty claim was submitted and a new pair (of defective headphones) would be sent my way instead of a switch in model which the rep had initially approved. The rep had told me there was no fix for the issue my buds were having, so she was willing to approve a model switch and asked for my information. When I submitted the information, I received an email saying that they would be sending a new pair of the same headphones instead of a different model, and that I would be hearing from them further with tracking information, etc. That was over a week ago and there has been no further responses. I have sent multiple unanswered emails asking for status updates to no avail.
Absolutely awful customer service, absolutely awful products. Avoid avoid avoid
Next step: better business bureau
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