Can't update to the latest (v1.1.16) firmware.

Comments

2 comments

  • Official comment
    Bruce

    Hello Rasmus,

    Thank you for reaching out. I'll be happy to help you with this one.

    I agree with Chris' suggestion. Let's reset the Vista's and see if that will fix the issue.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Christopher7758

    I would try a hard reset of the buds then try again if you haven't already.

    Complete a factory reset of your earbuds

    Before starting this process please “FORGET” or “REMOVE” your Jaybird Vista device from the Bluetooth menu on all your connected audio devices.

    Place both earbuds into the charging case and close the lid.

    Open the charging case. Press and hold the case button until the case LED starts blinking white.

    While the charge case LED is blinking white, press the case button twice.

    The LED will blink pink and you can now close the case.

    When you open the case, your earbuds are reset and ready to pair. Go to the Bluetooth menu on your audio device and select ‘Jaybird Vista’ to pair again.

    Remember to reselect your favorite preset from the Jaybird App.

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