Jaybird X3 won't turn on



  • Official comment

    Hi Gabriel,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • John Fitzgerald

    I bought my X3's in early 2018. I only use mine once or twice a week. My issue is almost exactly the same as Gabriel's. They were about 60% when I turned them off. I charged the fully and the power button will no longer turn them on. Please share any fix for this problem.
    Best regards,

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  • Chris Antoline

    I'm experiencing the same issue. I submitted a support request via the Jaybird website last week but haven't heard anything.


    @jaybird_bruce can you please advise? I've attempted multiple reset options as well as connected them via USB to the Jaybird X3 Firmware Update Assistant app on my computer.

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