No response from customer support and rubber detail of the controller has lifted away

Comments

4 comments

  • Official comment
    Bruce

    Hi RuthBowen,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

    Comment actions Permalink
  • Dean Jorgensen

    Absolutely the worst customer support I have ever experienced. In the country I reside in this product cost me the equivalent of $200 US and it has been faulty from day one. They make it next to impossible to get in touch with them. My replacement pair is also faulty, like yours, but no response from customer support.

    1
    Comment actions Permalink
  • RuthBowen

    Hi Jaybird_Bruce,

    Thank you for you response. I don't appear to have received the email. Is the number you provided a UK number? 

    Kind regards,

    Ruth

    0
    Comment actions Permalink
  • Bruce

    Hi Ruth,

    Thanks for updating the post.

    I can check on your request. In the meantime, please use this Support Number if you're calling from the UK:

    +44 (0)203 024 81 59

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-gb/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

     

    0
    Comment actions Permalink

Please sign in to leave a comment.