Jaybird run not connecting to app

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1 comment

  • Official comment
    Bruce

    Hello Sparker13,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please try these recommendations:

    1. Forget/ Remove Jaybird RUN in the Bluetooth settings of your phone.
    2. With the Right bud turned off, press and hold the right button to enter pairing mode. The audio prompt will say “Go to Bluetooth Settings and select Jaybird RUN”.
    3. While in pairing mode, double press the right button again to perform a reset. You will hear a series of beeps followed by “Power off".
    4. Power on the Right bud again and it will automatically enter pairing mode.
    5. Pair Jaybird RUN via iOS Bluetooth Settings.
    6. Launch the app again and wait for connection.
    7. You should see a “Bluetooth Pairing Request” pop up on screen.
    8. You will need to tap “Pair” on this message and Jaybird RUN should connect to the app successfully.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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