The green light won't stay on

Destiny Robinson

• February 16, 2020 19:46

I have tried everything, and fully charged the earbuds. I pressed the power button and the green light turned on. When I took my finger off of the power button, the green light turned off. I did not buy these. We found them in my house and charged them yesterday. I would really like to know how I can fix this. Thanks and please respond

0

• Official comment

  

  Bruce B.

  • February 17, 2020 16:50

  Hello Destiny,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  Sorry for any confusion. The buds' green light does not stay on when the X2's are in use. They will blink once indicating that it is turned on. The only time where the green LED will stay is when the buds are plugged and are fully charged.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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