Need replacement left earbud for Jaybird Run

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Justin Lum

• February 16, 2020 14:37

The left earbud on my Jaybird Run is faulty. I’m looking for a replacement but can’t find it (I live in Australia). Will it be in stock again soon? There are only Run XT buds available. If I buy a Run XT left earbud will it sync with my existing Run right earbud?

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• Official comment

  

  Bruce

  • February 17, 2020 16:08
  • Edited

  Hello Justin,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  Can you clarify how the buds are faulty? Is the issue related to connection or power? Please provide a more detailed description. Hopefully, this is something we can fix through troubleshooting.

  As for the replacement, I believe you can use a Jaybird Run XT with a Run bud.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Justin Lum

  • February 17, 2020 20:46

  The sound on the left earbud is not as loud and doesn’t have the bass of the right (the music sounds far away). The sound is also crackly and distorted. The connection is fine and there is sound coming out of it. I think it may be something loose inside the bud itself (wiring/part)?

  Are there plans to re-stock the Run earbuds in Australia soon?

  If I am to get a Run XT bud as a replacement; can I please get confirmation that it will work with the Run bud. And will the Run XT bud fit and charge in my existing Run charging case?

  Thanks

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