my tarah pro don´t turn on



  • Official comment

    Hello Jose,

    Thank you for reaching out. I'll be happy to help you with this one.

    You can also follow these recommendations:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • Jose Rojas

    I tried it too but it doesn't work

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  • Dean Jorgensen

    Absolutely the worst customer support I have ever experienced. In the country I reside in this product cost me the equivalent of $200 US and it has been faulty from day one. They make it next to impossible to get in touch with them. Mine have done the same thing and I have followed all of the above recommendations since day one; these are simply low quality earbuds with a super premium price.

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