Tarah Pro Stopped Working

Comments

3 comments

  • Official comment
    Bruce

    Hi Stewart,

    Thank you for reaching out. I'll be happy to help you with this one.

    Yes, the following steps are recommended:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    W Martinez, thank you for reaching out to us via email. I'd also like to thank Gustin for his suggestion.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • W Martinez

    I am experiencing the same thing at my end - no able to charge it on various USB  receptacles connections 

    when connecting headset  to cradle ,  I do not see the light of the headset base pulsating .     I just sent jaybird  tech support an e-mail and hope for a resolution.  

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  • W Martinez

    yes the manual states that.  I  just checked all  apple USB power  adaptors = all are label with an output of 5V = 1A 

    Here is the kicker,  if one is on the GO !! I bet far few are  double checking if a USB port made available on the road/anywhere has the right manufacturer frequency output .  

    I wonder if I just get a new " jaybird charge cradle and cable accessories",  will it solve the problem or is the entire head set  out of commission?  time to troubleshoot at my end , I guess.

    thanks for engaging jaybird community.

     

     

     

     

     

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