Tarah pro won't charge

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8 comments

  • Official comment
    Logi_Bruce

    Hi Steve,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Steven Gibson

    Well, Tara Pro is completely dead and still not wanting to charge. Good thing customer service is here to help...oh nevermind still waiting on that whole customer service thing 😭

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  • W Martinez

    I am experiencing the same thing at my end - no able to charge it on various USB  receptacles connections 

    when connecting headset  to cradle ,  I do not see the light of the headset base pulsating .     I just sent jaybird  tech support an e-mail and hope for a resolution.

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  • Steven Gibson

    Yeah, I'll try and keep y'all updated, but kind of hard with no support. Emailed, chat not "online", nothing here, work and live up in the mountains so crappy signal and can't call really.. just a whole lotta nada. My day is really dragging on without my motto music 😔

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  • Steven Gibson

    Update for y'all:

    As you see above support finally got back to me yesterday and now swapping info via email. If anything, good or bad, happens during whatever happens next I will try to remember to inform everyone here. My Tarah pro have been worth the hassle so far because they have been great headphones, but I just hope this little hiccup and my future dealings with customer service don't kill it for me. Customer service is a huge deal for me so... here's to hoping for a good experience. OUT!!

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  • Steven Gibson

    Another update...

    Bruce from Jaybird customer service has been taking care of my problems with my Tarah pro. At first I was worried about my warranty considering I couldn't find my receipt, but Bruce was able to find my purchase in their system and as if Friday has out in a request to have a replacement tarah pro sent to me without needing to send my old pair in. I will be holding on to my old pair regardless, just in case, but customer service has been better than expected and I really appreciate that. Hopefully, my new tarah pro come soon and problem free. Will try to remember to update everyone here once I receive my new ones and how they work out.

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  • Steven Gibson

    Sooo... UPDATE.

    I did receive a replacement pair from Jaybird about a week ago, but I am already getting inconsistencies with charging and what the Tarah Pro reports the battery percentage is. I just emailed Bruce from Jaybird, who has been helping me during this whole thing, and now waiting to hear back.

    For all of you who are having problems with these headphones just know that when you get a replacement pair...your warranty carries over from your first initial purchase and the new pair has no warranty at all. Just something to think about considering I waited so long to get my first problematic pair replaced and now I'm a little concerned considering my warranty expires in a few months and I'm already having issues again. Will try to update here if I remember so if anyone is having the same issues and I forget to update just reply here and I will get an email reminding me to let you all know what's happening.

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  • Steven Gibson

    Here is what I wrote to Bruce from customer service about the problems with my replacement pair of the Tarah Pro...

    "Hey Bruce,

    Just wanted to express a little concern with my replacement headphones that I am already having issues with. They are already giving battery status problems meaning that when turning the headphones on they are reporting the wrong/inconsistent/weird battery status updates which is exactly what my first pair initially started doing before they later decided not to work at all.

    Not sure if I explained that clearly enough so here is a breakdown...

    - got headphones in mail turned them on and battery was reported at 60%.
    - put headphones on to charge until the light stopped blinking, took them off of charger turned then on... battery 90%.
    -put them back on to charge, after light stopped blinking this time headphones finally "fully charged".
    -next day decided to use them which after like an hour headphones at 90% after use and turned them off for a while. Tried to use them again that same day and turned the headphones on and battery 70%...ummm ok a little weird.
    -used them again (same-day) until battery reported 30% and after use I charged for about 2 hours when the light stopped blinking, but turned them on and battery at 90%. Got tired of messing with them because I was getting frustrated...went to sleep.
    -next morning went to use them...100% while left off of charger over night, again, a little weird.

    That's pretty much what I have been dealing with since I got them and just really worried about this replacement pair crapping out on me and how considering my warranty was carried over I will be screwed with a non working pair of headphones and nowhere to turn. Any insight or help you can give? Im not going to lie...kind of getting a little angry here."

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