Left Earbud Unresponsive

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Roberto Fraga

• February 10, 2020 17:58
• Edited

My left earbud has stopped working and won't even turn on.

These are the unsuccessful steps I've taken to far to troubleshoot the issue; I've tried charging the buds with multiple different charging methods and cables. I've made sure the case an bud fit and close properly and that there is no debris blocking the charging contacts. I've factory reset the buds. And I've attempted to re-connect the left bud following the steps in this link https://www.jaybirdsport.com/en-us/run-faq.html#leftbud .

I've contacted support and haven't heard anything back.

Is there any way to get my left bud working again? Or is it dead?

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• Official comment

  

  Logi_Bruce

  • February 11, 2020 22:00

  Hi Roberto,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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