Can not connect BLUEBUDS X to my IPad 6th generation

minh luu hoang

• February 10, 2020 16:15

hi team, I can’t connect my bluebuds x to my IPad 6th generation; iOS version 13.3.1, it could be great if you can help

best regards,

0

• Official comment

  

  Bruce B.

  • February 11, 2020 22:41

  Hello Minh Luu,
  
  Thank you for reaching out and for posting here in the Support Community.

  Let's try to do a factory reset, this should solve this issue you’re experiencing.
  
  1) Turn headphones off 
  2) Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device")
  3) LED will flash red and green 
  4) Hold both volume buttons down 6-8 seconds, this will reset the headphones
  5) LED will flash orange 3 times 
  6) Delete Bluetooth profile from device 
  7) Put headphones back into pairing mode and connect them to your device. 

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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