Can not connect BLUEBUDS X to my IPad 6th generation

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  • Official comment
    Bruce

    Hello Minh Luu,

    Thank you for reaching out and for posting here in the Support Community.

    Let's try to do a factory reset, this should solve this issue you’re experiencing.

    1) Turn headphones off 
    2) Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device")
    3) LED will flash red and green 
    4) Hold both volume buttons down 6-8 seconds, this will reset the headphones
    5) LED will flash orange 3 times 
    6) Delete Bluetooth profile from device 
    7) Put headphones back into pairing mode and connect them to your device. 

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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