X3 will not charge

Comments

8 comments

  • Official comment
    Bruce

    Hello Dane,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please confirm if you have tried the following:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

    Comment actions Permalink
  • Dane Madsen

    Bruce -

    I 1) tried a charge block attached via USB to my laptop and 2) direct to the laptop.  Neither works.  The charge light does not turn on ever.

    The earphones were dry and on my desk. I cleaned the contacts on both the earphones and the cradle prior to attempting to charge them.

    There has been no change since I first contacted you.

    Regards,

    Dane

    0
    Comment actions Permalink
  • Dane Madsen

    I am still waiting for an answer to my issue -

     

    Dane

    0
    Comment actions Permalink
  • Serden ÖZTAY

    Hi Dane,

    It is interesting that today i started having the same problem. No flashes, no light anything. Tried also the same funny 8 button thing described on the web. I think Bruce should skip the generic reply step and focus on our problem.

    Sincerely,

    Serden

    0
    Comment actions Permalink
  • Dane Madsen

    Serden -

    I just received replacement headphones yesterday. While it took a little time, they did support it without question.

    Lucas, the CSR that managed it, was great.  You should reach them directly.

    Regards,

    Dane

     

    0
    Comment actions Permalink
  • Serden ÖZTAY

    Thank You Dane,

     

    I have created a ticket from the support site as you suggested. Logitech has a very good after sales service as i have a good support before for my Z5500 speakers. Hope they would reply soon as the headphone battery is dry now:(

     

    Sincerely,

    Serden

    0
    Comment actions Permalink
  • Bruce

    Hi Serden,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I believe you have an open ticket for this one. Still, please let me know if there's anything else I can help you out with.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

    0
    Comment actions Permalink
  • Serden ÖZTAY

    Hi Bruce,

     

    Thanks for your return and help on this. Yeah, i have created a ticket for detailed inspection to my problem and would be waiting for the reply.

     

    Sincerely,

    Serden

    0
    Comment actions Permalink

Please sign in to leave a comment.