Jay bird vista replacement ear bud

Comments

3 comments

  • Official comment
    Bruce

    Hello Ken,

    Thank you for reaching out. I'll be happy to help you with this one.

    Kindly try these troubleshooting steps:

    Before starting this process please “FORGET” or “REMOVE” your Jaybird Vista device from the Bluetooth menu on all your connected audio devices.

    1. Place both earbuds into the charging case and close the lid.

    2. Open the charging case. Press and hold the case button until the case LED starts blinking white.

    3. While the charge case LED is blinking white, press the case button twice.

    4. The LED will blink pink and you can now close the case.

    5. When you open the case, your earbuds are reset and ready to pair. Go to the Bluetooth menu on your audio device and select ‘Jaybird Vista’ to pair again.

    6. Remember to reselect your favorite preset from the Jaybird App.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Gaston Ramirez

    This same issue happened to me when replacing 1 right earbud with a previously owned L earbud.  Upon soft resets, factory resets and the above recommended Hard Reset to the earbuds themselves..the issue still persisted.  

    I have returned the right earbud and now my left earbud will not connect to any devices.  When attempting to preform 'pairing mode' by opening the case and holding the center button down, the device never enters the 'white blinging light' mode to indicate that pairing mode is activated. As the 'white blinging light' mode is unachievable this means that a hard reset/factory reset will not take place.

    I am now with only one single Left earbud that will not connect to an audio device and will not reset.  Please advise as I will not order a replacement right earbud without more information to prevent wasting more money on a product that is problematic. Thank you!

    -Gaston

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  • Terry Bailey

    I have purchased (2) replacement right buds....neither works.  I only get distortion and in the right bud.

    I have followed every reset soft and hard.  Done with this!

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