Left Earbud Not Responding

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Kevin

• February 06, 2020 19:44

My right earbud works perfectly fine and pairs with my phone. However, my left earbud does not turn on or no lights turn on at all. In the charging case, the light for the left earbud is always solid green.

I've tried all the recommended hard resets, but my left earbud is completely unresponsive and doesn't turn on at all. Even the JayBird app keeps showing up as my left earbud always "off". 

Hope someone can help me get my left bud working again!

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• Official comment

  

  Bruce

  • February 10, 2020 19:51

  Hi Kevin,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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