Jaybird vistas hurt my ears



  • Official comment

    Hi Sean,

    Thank you for reaching out and for posting here in the Support Community.

    I am sorry to hear that they will not stay in your ears. I understand that you recently bought the buds. If you purchased them directly from us, please take advantage of the 30-day money back guarantee.

    You can find the return link here:


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Sean O'Malley

    The outer ear fitment is perfect. But the inner ear tip on the eargels are all the same size.. too big

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  • mistamista2k

    Hi Sean, I had the same exact issue. Major pain from the ear tips within 10 minutes of use. Last night I cut the ear tip portion off and was able to replace them with Comply foam tips (not sure what size as I no longer have the package they came in). Wore them for the next few hours without an issue.

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  • Sam Tay

    Hi Mistamista2k,  I have the same issue. The pressure is unbearable. 

    Don understand why jaybird do not have smaller tip.  

    BTW, your solution is great. will try later. 


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