Call Quality - Popping or tattling on phone calls

Comments

5 comments

  • Official comment
    Bruce

    Hello Adam,

    Thank you for reaching out. I'll be happy to help you with this one.

    Can you confirm if this happen on all phone call apps? Other than that, we can check the quality of network signal/connectivity.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • RowanScott3177

    I'm getting the same issue, music is perfect yet on a phone call the left bud drops out and I get popping in the right. I have done the hard reset but no difference

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  • Adam Clacher

    Hi there,

    I can't say all apps sadly. I just use the stock android phone application. 

    Is there a recommend phone application or one that was used with product testing I should try?

    I have noticed the quality of the announcement lady (power on, etc) become crackly too.  Yet the music is still great!

    Thanks

    Adam

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  • Adam Clacher

    Forgot to say, that I am on a Huawei Mate 20 Pro to help with troubleshooting.


    Is there anything I can do to test here as Amazon are changing me for the replacement products that also have this issue and don't want to get charged twice!

     

    Thanks

     

    Adam

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  • Adam Clacher

    I have checked and find that the issue happens on the generic phone dialer, other phone dialers and whatsapp

    It happens on and off, but makes calls useless.

     

    What was interesting, was I found that I only turned on the left earbud (my mistake) and the sounds was ok. Turned on the right ear bud 20 seconds later and the issue started

     

    Is there any eta on a reply? I need to know what to do with the headphone as Amazon want the replacement back (that is also playing up). I would like to help test, but all needs to be done before the returns policy is finished with amazon!

     

    Thanks

     

    Adam

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