Rubber covering buttons coming off my jaybirds



  • Official comment

    Hi SpeeDj,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • Ashley Watts

    I have the same problem! However, I have already contacted customer service on multiple occasions. While they are great and have sent me a new pair every time it happens, I can't get it to stop peeling! I have been ridiculously careful with this third set, but it's still peeling in two places now. I don't want to take them to the gym anymore, in case I get sweat or dirt into the control piece. Is anything being done to work on a better glue for the control rubber??

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  • Bolton Ben

    I have the same problem. The earbuds also turn off randomly and the power buttons stop working. There’s a buzzing noise every so often with no response from the controls. I need to place them in the charging cradle to reset. Arrrgggg.
    Very disappointed.

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