Jaybird Tarah turns off randomly while connected to Surface Pro 7

Comments

4 comments

  • Official comment
    Bruce B.

    Hello Matthew,

    Thank you for reaching out. I'll be happy to help you with this one.

     Please confirm if you're using a Bluetooth receiver/dongle or just the Surface Pro's built-in Bluetooth. Also, I'd like you to isolate the issue with a different device or a device with a different OS. 

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

  • Matthew Bredehoft

    Hey Jaybird_Bruce,

    I am using the built in surface pro bluetooth (Intel wireless 21.60.0.4). I think I am isoloating it to maybe only Microsoft teams. It seems to only happen during our team calls wich can last 30min - 1hr. They seem to disconnect after about 10 min. I am starting to think that the headphones dont know they are in use so they are going to sleep after what it thinks is idle time. I cant seem to repliacte on my phone (andriod) or using other aplications on my surface pro which is super strange. Is there an idle off timer built in? Or is this something I could change? Not sure where to change as there is not a windows app for headphone settings. Let me know your thoughts. 

    Cheers!

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  • Ana White

    Same thing is happening to me. I am connected to a Lenovo laptop and will be in the middle of a meeting and my Jaybird Tarah's will turn off automatically.

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  • Jon Pearson

    I have this problem too, and I notice it mostly with Teams while on a meeting. on my iPhone, if I connect to a Teams meeting with the Tarah it will be fine, but if I connect on windows PC, it is great until some timeout and then Tarah turns off (while in a Teams meeting). This tells me it is the Tarah that is turning off, since the device stays connected briefly after power off. since the device is actively connected and actively receiving data while in a teams meeting, what is causing it to turn off automatically?

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