2 months Old Vista Case No Longer charge

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1 comment

  • Official comment
    Bruce

    Hello Mohd,

    Thank you for reaching out. I'll be happy to help you with this one.

    Kindly try these troubleshooting steps:

    -Check the buds, make sure they're clean and free of debris

    Follow the reset instructions as listed here:

    https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-vista/getting-started/troubleshooting.html

    As for charging, you can follow these recommendations:

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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