Left earbud has stopped functioning



  • Official comment

    Hello JEM Pro,

    Thank you for reaching out. I'll be happy to help you with this one.

    I'd like to ask if you have tried to check the buds, make sure they're clean and free of debris. Also, if you get voice prompts on both buds.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • JEM Pro

    Hi Bruce,

    Thank you, I have checked inside, they are clean, no debris, I also tried to reset them as I don’t hear any voice prompts in both earbuds - only in the right earbud, not sure what to do...


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  • JEM Pro

    Hi Bruce, thank you for your earlier reply. Let me know if you have any ideas / suggestions. Thank you

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