Shows as Charged but doesn't turn on

Comments

5 comments

  • Official comment
    Bruce

    Hello Venkat,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please confirm if you have tried the following; if not, please do:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Venkat

    Yeah, I have tried all those things like you have mentioned but no change in the situation. Is it some kind of battery issue?

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  • Venkat

    It's been a week and I've not gotten any response! I hope there is something you could do to help me out here.

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  • Kucho G

    Read my post above bro, I fixed it in my x4s

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  • Venkat

    I'm really hoping for a reply from the support. If not, I'll use your suggestion. Lets hope it works.. Thanks for the help!!

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