Jaybird Run freezes when using spotify



  • Official comment

    Hello Yogev,

    Thank you for reaching out. I'll be happy to help you with this one.

    I am curious to know if this happens when you skip the song using the buds' buttons or previous/next on your phone/Spotify App. Also, I'd like to know if this happens on just your phone or if you've encountered this kind of problem on a different device or a device with a different OS.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Ryan Proud

    I am having a similar behaviour as soon as they connect to my phone. My phone shows they are connected, but audio will only play through my phone speakers and I am unable to turn off the Jaybird Runs unless I put them in the charging case.

    My phone is a Google Pixel 3.

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  • yogev hendel

    Hello Bruce, it happens when I use the Earbuds buttons as well as the phones. I've looked up this bug and it seems other people with other devices encounter the same problem. I can try to get back on you whether the bug easily reproduces on OS.

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