Freedom F5 Power button extra sensitive

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Nik

• January 20, 2020 23:17

Hello Team Jaybird,

 

I have been using Jaybird Freedom F5 with pride.

However, suddenly one day the Power button became too much sensitive.

Now, even if I lay my finger on it, the song Stops, or it turns down (if held too long), or sometimes turns on.

I somehow tried to manage, until I one day I noticed that the Earphones were turned ON in the Pouch.

This would definitely affect battery in the longer run.

 

How can this happen with Jaybird products? I have been using them very carefully since I bought them.

Looking forward for your help.

 

Regards,

Nikhil

0

• Official comment

  

  Bruce

  • January 22, 2020 18:42

  Hi Nik,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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