X3 won’t power up



  • Official comment

    Hello John,

    Thank you for reaching out. I'll be happy to help you with this one.

    Kindly confirm if you have tried the following:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

    Comment actions Permalink
  • John Leake



    I've tried all of this. When I am charging it the green light is on so I'm assuming it is fully charged but when I take it off charge, it won't switch on.




    Comment actions Permalink
  • jon scheidt

    I had the same thing happen to mine this week.  They were at 40% charge when I put them on the charger over 24 hours ago. I put them on today and the said charge me and powered off. I put them on the charger, got a rapid blinking red light for a few seconds and that was it. no charging. 

    I have tested multiple known working USB cords and hubs and from the PC as well. All give the same result.  I tried the 8 button workflow on some of the other posts and that was useless.

    Really disappointing to spend that much for headphones that last 1 year.

    Comment actions Permalink
  • Danny Klein

    I’m having the exact same issue. I’ve done everything suggested online and you customer support here on the forums. Please help!

    Comment actions Permalink

Please sign in to leave a comment.