One side stop working

Comments

5 comments

  • Official comment
    Bruce

    Hello Balaji,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please check your buds are clean and free of debris.

    Here is a list of steps for the Factory Reset that will help resolve the issue:

    1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 4 sec until you see alternating red/green LED.
    2. While the LED is flashing red / green double press the Power Button.
    3. The LED will turn orange and your buds will turn off.

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Balaji Srinvason

    I tried the earphones after resetting it and changing devices, one side is still not working

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  • Balaji Srinvason

    its been more than a day and I haven't got any reply

     

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  • Bruce

    Hi Balaji,

    Thank you for reaching out and I am sorry to hear that the previous solution did not work out as intended.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Balaji Srinvason

    Bruce I have talked to the customer care in india instead of the United States one.I have purchased my earphones in the United States so can you connect me to the United States support.

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