Charging box will not reset



  • Official comment

    Hello Patrick,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please confirm if you reset the buds like this:

    Before starting this process please “FORGET” or “REMOVE” your Jaybird Vista device from the Bluetooth menu on all your connected audio devices.

    1. Place both earbuds into the charging case and close the lid.

    2. Open the charging case. Press and hold the case button until the case LED starts blinking white.

    3. While the charge case LED is blinking white, press the case button twice.

    4. The LED will blink pink and you can now close the case.

    5. When you open the case, your earbuds are reset and ready to pair. Go to the Bluetooth menu on your audio device and select ‘Jaybird Vista’ to pair again.

    6. Remember to reselect your favorite preset from the Jaybird App.

    You can check out other reset steps here:

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • Rico Wangasal

    Same for me the vista quality is questionable....use it for just 2 months and now broken. It says the earbud is sweat proof, but i think not...i use it for 40 mnts run and my sweat allready make the buds lose it sound.

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