Ap Update



  • Official comment

    Hello Karamea,

    Thank you for reaching out. I'll be happy to help you with this one.

    Sorry for any confusion. Please confirm if you're updating the buds using the Jaybird App. I tried this on my end and I cannot seem to replicate this issue. Can you send a screen capture when you encounter this issue?

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • karamea te whaiti ward

    Thanks Bruce for your response.
    I tried to respond to the email but the email response didn't work.
    I dont know how to attach photos to this response.
    This is what I get when using the jaybird ap, from Google play store.
    I am unable to use any ap functions as the ap wants me to update firmware first.
    Its a shame i cant use the ap.
    And both phone and earbuds arw fully fully totally charged too.
    Good luck with this one

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  • karamea te whaiti ward

    If you could give me a direct actual email, ill be able to attach the screen ahots i have taken

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