Jaybird x4 drops battery issue

Comments

2 comments

  • Official comment
    Bruce

    Hello Christos,

    Thanks for your feedback. We are constantly trying make our products better and appreciate what you have to say.

    Please try these suggestions that can help to resolve the issue of your headset:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Please do not hesitate to reach out to us at jaybirdlistens@jaybirdsport.com and we'll be glad to help out.
    ----------
    Bruce
    Jaybird Customer Experience
    #poweryourpassion

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  • Christos Mavroidakos

    Hello Bruce,

    Now the battery is completed dead. Only when i have them on charger they sound but immediatelly when i remove them they close so it is clearly a battery issue.

    Can you please let me know when can be done now?

    Christos_ DBA

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