Metal connector came off with foam tips.

Comments

5 comments

  • Official comment
    Bruce

    Hi Hunter,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    @Kevin Wongmanee, thanks for reaching out. Please check your ticket from time to time for updates.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Kevin Wongmanee

    I think I have the same issue? Just pulled it out of my ear earlier today and the little "nub" seems like it broke off:

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  • Hunter Rian Miller

    Is there a way to fix it/ get it replaced? Or do I need to start looking for new earbuds?

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  • Kevin Wongmanee

    I used the "Contact Support" option on this site, hopefully I hear back. I'm probably going to be shopping for new earbuds unfortunately, just in case.

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  • Markos Asimakopoulos

    I had the exact same  issue happen to me yesterday!

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