Freedom keeps reconnecting, buttons don't work properly

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David Shorr

• January 18, 2020 21:26

I've had years of faultless service from my Freedom. But in the last 30 days it started acting badly; once connected it will reconnect to the same device. When that happens the song that was playing will restart. And its having trouble reliably handling my press on command buttons. Sometimes it ignores button pushes, other times its too sensitive and will respond multiple times to a single push.

I tried resetting the Freedom and re-pairing but it didn't help.

What to do?

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• Official comment

  

  Bruce

  • January 20, 2020 22:12

  Hi David,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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