Audio dropping out // NZ

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1 comment

  • Official comment
    Bruce

    Hi Andrew9688,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Here is a list of steps for the Factory Reset that will help resolve the issue:

    1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 4 sec until you see alternating red/green LED.
    2. While the LED is flashing red / green double press the Power Button.
    3. The LED will turn orange and your buds will turn off.

    You can further isolate the issue by testing using a different device or a device with a different OS.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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