Tarah pro losing charge



  • Official comment
    Bruce B.

    Hello Nick,

    Thank you for reaching out. I'll be happy to help you with this one.

    You can also follow these recommendations:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

  • William Thornton

    Having the same issue. If I don't use them for 24 hours after having a full charge they'll be completely dead again. Had this pair for almost a year, never had this issue until I got a new phone with Android 10. Might be a software issue

  • Brian Zimmerman

    I have very similar issues. Sometimes won’t charge, it will not get a full charge, and won’t hold a charge. Very disappointed as I like the sound quality and ease of use.

  • Ben van Opzeeland

    Again, same here. It's like my headphones 'leak' charge while they're turned off. This is my second pair in 12 months (dog ate previous pair...) and the issue is specific to this set. 

  • DylanRoberts6696

    Has there been any update to the Tarah Pros battery? I want to buy some but this is preventing me from doing so...

    I have a crappy pair of £50 Bluetooth over-ear headphones that I've never had to worry about the way I charge them. Owned them for over 5years charged them in a variety of different ways, the battery is still the same or at least not noticeably changed.

    I don't want to have to think about charging these with my laptop every time. ... like what if I don't have my laptop with me? Do I risk the chance of ruining these amazing £130 headphones?

  • Nick

    Dylan, no they haven't improved. I've gone through 5 of these now through warranty each having battery related or loss of sound issues. I too thought paying a premium would hopefully eliminate quality control issues but that's wrong. I've had better luck with cheap stuff I've got on Amazon


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