Tarah pro losing charge



  • Official comment

    Hello Nick,

    Thank you for reaching out. I'll be happy to help you with this one.

    You can also follow these recommendations:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • William Thornton

    Having the same issue. If I don't use them for 24 hours after having a full charge they'll be completely dead again. Had this pair for almost a year, never had this issue until I got a new phone with Android 10. Might be a software issue

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  • Brian Zimmerman

    I have very similar issues. Sometimes won’t charge, it will not get a full charge, and won’t hold a charge. Very disappointed as I like the sound quality and ease of use.

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  • Ben van Opzeeland

    Again, same here. It's like my headphones 'leak' charge while they're turned off. This is my second pair in 12 months (dog ate previous pair...) and the issue is specific to this set. 

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