Jay bird Vista

Comments

8 comments

  • Official comment
    Bruce

    Hi Andrew,

    Thank you for reaching out. I'll be happy to help you with this one.

    I listed some of the things I'd like you to try:

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Andrew Young

    Hi Bruce, 

     

    Thanks for the response.  I am using the USB cable that came with the vistas.

     

    Not sure what you mean by TWO pulsing LED lights because all I can see is one flashing light and it's white.

     

    Prongs are definitely free of debris and the light is properly closed.

     

    Kind regards

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  • Andrew Young

    I was dumped off the phone connection for Australia after 90 minutes of being told how important my call was. I am told by email that the account is no longer in use. The person in the community has offered no solution. I have jaybird vistas that have never charged properly and don't work and the suggestions to try by the support person have been of no use. I am fuming and ready to hit "the socials"
    oh yes, the chat just keeps you waiting as well even though it says, "it will take a few seconds"

    5 weeks and no solution 

     

    Support??????

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  • Andrew Young

    is there anybody there??

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  • Andrew Young

    anyone?

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  • Andrew Young

    hello?

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  • Andrew Young

    email support isn't being monitored anymore and phone calls not taken.

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  • Andrew Young

    Also waiting on the chat where it states, "

    You're now talking with a Logitech Expert!

    Experts are very experienced and can provide helpful, fast answers to most questions."

     

    but nothing is happening!!!

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