authentication of jaybird run


1 comment

  • Official comment

    Hello Prabah,

    Thank you for reaching out. I'll be happy to help you with this one.

    The buds indeed have a slightly different Serial Number than that of the box. You can connect the buds to the Jaybird App. Please note that only authentic Jaybird buds have the ability to do so.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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