Jaybird x4 stopped working

Comments

7 comments

  • Official comment
    Bruce

    Hello Martin,

    Thank you for reaching out. I'll be happy to help you with this one.

    Sorry to hear about what happened. I am curious to see if this happens on a different device (say, a laptop or a tablet or a different phone) or a device with a different OS. 

    This way we can isolate the issue. You can share the screenshot/capture of the error being displayed on your phone as well.

    When rebooting/powercycling your phone, please allow at least ten (10) seconds before you turn it back on and re-pair your buds.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Martin Adamian

    Hi Bruce,

    Thanks for your help. I couldn't get my laptop or my wife's iPad to recognize it. It simply never showed up in the list of bluetooth devices, despite the fact that the earbuds were repeating "ready to pair."

    I turned my phone off again and let it sit for a couple minutes. I turned it on and went to bluetooth. It was still listed and I tried to connect it. I'll attach the screen grab including the error message.

    Then I had the phone forget the Jaybird x4, turned it off again, waited several minutes, turned it on, turned on the earbuds again, it was saying "ready to pair" again, but never showed up under "other devices" so the phone was not able to recognize it, again.

    Thanks, again.

    Martin

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  • Martin Adamian

    Hello? No response. I tried what you said but have not received the help you said you were happy to provide.

    Martin

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  • Bruce

    Hello Martin,

    Thank you for responding.

    I see that the Jaybird X4 is still listed on your IPhone's Bluetooth list. Can you delete/forget it? Once that's done, you can pair it as new.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Martin Adamian

    If you read the complete post, I did that and it still wouldn't pair.

     

    Martin

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  • Martin Adamian

    Hello?! It's taken two weeks and I have not gotten any meaningful help. Apparently they do not stand behind their product and simply would like to give the impression that they want to help. It's been 2 full weeks and I have done everything that has been suggested with no follow up.

    Martin

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  • Martin Adamian

    Update: When I called (1-866-244-3399) they explained that they have been experiencing high volume from the Christmas holiday and they helped me immediately. They are processing my warranty claim. Thanks.

    Martin

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