X4 unresponsive in less than 6 months

Comments

6 comments

  • Official comment
    Bruce

    Hi Claudio,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Ian Jackson

    They lasted 6 months! amazing.   That must be a record.

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  • claudio miranda

    The reply from Bruce is a complete lie, nobody sent any email or message whatsoever.

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  • claudio miranda

    Support area is totally useless, if somebody is reading this post do not buy Jaybird products by any reason. Support is totally useless, I have been trying to get a solution for at least 3 months, they ask for information I reply instantly but after that nothing happens. Stay as far as possible from Jaybird... Jaybird products are too expensive considering the poor quality.

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  • Bruce

    Hi claudio,

    I appreciate the update.

    Can you check the ticket 2090765. I believe that's where the emails were coming to.

    Feel free to reach out back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • claudio miranda

    Bruce, I keep sending emails to support@ultimateears.com, support@jaybirdsport.com but I have no reply whatsoever. Will you ever send the replacement unit? I need a final answer as I have been trying to get an answer since last december. You even have my phone number. Until now you are no more than expert in lies.

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