My X4 won't turn on.



  • Official comment

    Hello Rafa,

    Thank you for reaching out and posting here in the Support Community. Let's get your concern taken care of.

    You can also follow these recommendations:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • Jbird77

    I'm waiting for my response from support team as well. This is my replacement set x4 that I got in early june. They will not turn on they seem to take a charge and this get my Hope's up , still no. My work outs will suffer till I can get new ones. So bummed. My concern is since they have already replaced faulty ear buds for me they will not replace these.

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