My Vistas keeps on disconnecting from my phone from time to time. Like it loses its bluetooth connection. Does anyone know why it does this?

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  • Official comment
    Bruce

    Hi Chris,

    Thank you for reaching out. I'll be happy to help you with this one.

    If you experience issues with the audio cutting in and out, or dropping out, try the following as applicable:

    -Move your earbuds and your Bluetooth device closer -- you may be experiencing Bluetooth interference. While the range of most Bluetooth devices is 10 meters (33 feet), the optimal range for any Bluetooth stereo device is about 60 centimeters (2 feet) from the audio source.
    -Your earbuds’ Bluetooth antenna is located in the inline remote -- try moving your audio source device closer to the side where the inline remote is located. For example, you can try moving your audio source device to your right pocket instead of your left.
    -Reset your Bluetooth connection by turning your device's Bluetooth off for one minute and then back on.

    You can also do resets by following the instructions here:

    https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-vista/getting-started/troubleshooting.html

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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